Automate Customer Support on Telegram
Deploy an AI-powered Telegram bot that answers customer questions 24/7 using your own knowledge base. Connect your bot token and go live in minutes -- no coding required.
Why Use Aioomi for Telegram
Instant Setup with Your Bot Token
Create a bot through Telegram's BotFather, paste your token into Aioomi, and your AI assistant is live. The entire process takes under five minutes. There are no servers to provision, no webhooks to configure manually, and no infrastructure to maintain. Aioomi handles the Telegram API integration so you can focus on your content and customers.
Read the Telegram setup guide →Same AI Brain as Your Web Widget
Your Telegram bot draws from the exact same knowledge base you build for your website widget. Upload documents, FAQs, or product pages once and every channel stays in sync. When you update a source, the change propagates to Telegram, your web chat, and any future channels automatically. One source of truth, every channel covered.
Group Chat and Direct Message Support
Aioomi works in both private one-on-one conversations and Telegram group chats. In groups, the bot responds when mentioned by name, keeping noise low while remaining instantly available. In direct messages, it behaves like a dedicated support agent -- greeting users, answering questions, and escalating to a human via human handoff when it cannot resolve an issue on its own.
Rich Message Formatting
Answers are not limited to plain text. Aioomi formats responses with bold headings, inline links, bullet lists, and code blocks using Telegram's native Markdown support. This makes complex answers -- like step-by-step instructions or troubleshooting guides -- easy to scan and follow directly inside the Telegram app, without forcing users to visit an external page.
Simple, Transparent Pricing
Telegram bots are included in every Aioomi plan at no extra cost. Pick the plan that fits your message volume and start automating today.
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