Blog
Insights on AI, customer experience, and building better conversations.
How AI Chat Agents Are Reshaping Customer Support in 2026
The shift from rule-based chatbots to conversational AI is accelerating. Here's what leading companies are doing differently and why it matters for your bottom line.
Reducing Cart Abandonment by 35% with Conversational AI
A deep dive into how one e-commerce brand recovered $2.3M in annual revenue using AI-powered cart recovery conversations.
Building Context-Aware AI: Our Technical Approach
How we built an AI that remembers conversation context across sessions and uses it to provide personalized support.
The Complete Guide to AI Chat Implementation
Everything you need to know about deploying AI chat -- from choosing the right use cases to measuring ROI.
Aioomi Analytics: New Dashboard Features
Introducing sentiment analysis, conversation flow visualization, and predictive insights in our analytics dashboard.
Why Enterprise Companies Are Moving Away From Traditional Chatbots
Traditional chatbots frustrate customers. Modern AI chat agents understand context, emotion, and intent. Here's the difference.
Multilingual Support Without Multilingual Agents
How to serve customers in multiple languages with a single AI agent. Practical tips for global customer support.
Q4 2025 Customer Support Benchmark Report
Industry benchmarks for AI-powered customer support. Response times, resolution rates, and satisfaction trends across the market.